What should I do if the sliding lid of the Polar Wet Food Feeder doesn't rotate properly?

If the sliding lid of the Polar Wet Food Feeder doesn't rotate properly, please follow the instructions below to troubleshoot:

 

1. Disconnect power: Disconnect the feeder from all power sources, including batteries for more than 5 minutes.

2. Check the installation: Detach the sliding lid and reinstall it to make sure that the installation is correct. Manually rotate the lid to see if can rotate normally. Please watch the video below to see how to detach and reinstall the sliding lid.

3. Reset and reconnect the feeder: Plug in the feeder and place the feeder next to the router to make sure that the WiFi signal is strong. Then reset the feeder and reconnect it to the app.

4. Rotation testing on the app: Click the "Feed now" and "Close Now" options to see if the sliding lid will open/close normally.

 

5. Scheduled feeding testing: Set up some meal schedules to check the status of the sliding lid.

6. Change power: It's advisable to plug the feeder into another power outlet to see if there is any difference.