Shipping Policy

Shipping regions

ca.petlibro.com ships to the contiguous Canada. 

For other regions, visit the corresponding Petlibro website store for more information:
Australia: https://au.petlibro.com
Germany: https://de.petlibro.com
France: https://fr.petlibro.com
Japan: https://jp.petlibro.com
UK: https://uk.petlibro.com


Shipping Times

  • Most CA Petlibro deliveries arrive within 5–8 business days from the date of purchase.
  • During holidays, Black Friday, Cyber Monday, and other peak periods, please allow an additional 3 days.
  • For preorders, check the product page for the estimated shipping date.


Shipping Fee

Standard shipping for Canada:
  • $7.99 for orders under $50
  • $13.99 for orders between $50–$99.99
  • Free for orders over $100


FAQ

Q: How long will it take for my items to arrive?
Most orders arrive within 5–8 business days. Shipping times vary based on your location, product demand, and shipping origin. For US and Canadian customers, choosing Standard Shipping ensures delivery within 5–8 business days from the date of purchase.

Q: What if I entered an incorrect address?
Orders enter our automated fulfillment process immediately. If you notice an error, contact our customer support team promptly. They'll check the order status and attempt to intercept the shipment. If a tracking number has already been issued, we recommend contacting the carrier directly to request an address correction. Note that the customer is responsible for any additional fees that may be incurred.

Q: What should I do if my package is lost or damaged during shipping?
  • Lost packages: First confirm the status with the shipping provider, then contact Petlibro Customer Support. After verification, we’ll file a claim with the provider and arrange for a replacement or refund.
  • Damaged packages: Contact us directly with photos of the damage and a copy of the shipping bill. We’ll file a claim with the provider and arrange for a replacement or refund.

Q: Will my order be shipped in multiple packages?
Possibly. If items in your order are stored in different warehouses, they will ship separately in multiple packages.

Q: How can I track my shipment?
Visit the Track Order Page and enter your order number or tracking number to view updates. If shipping details aren’t available within 2 business days of receiving your tracking number, it may be due to system delays (common for shipments before weekends or holidays). If information is still unavailable after 3 business days, please contact Petlibro Customer Support.

Q: How will I receive my tracking number? What if I can’t find it?
Once your order ships, you will receive a Tracking Number via email or text message. If you haven’t received it within 5 business days (excluding pre-orders), please contact Petlibro Customer Support.

Q: My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, try contacting the shipping provider directly to check the status of the shipment. If the shipping provider can't resolve the issue, reach out to Petlibro Customer Support for help.