What Should I Do If the Dockstream 2 Smart Fountain Doesn't Work?



  1. Power Adapter/Cord: Test the fountain’s original cord and adapter with other devices:
  • Does the original cord work?
  • Does the original adapter work?
  1. Pump Inspection: Remove the rotor cover and check the pump shaft inside the water tank to ensure it’s clean and functioning properly.
  2. Reinstalling the Water Rotor: Refill the tank with water, reinstall the water rotor, and gently rotate it with your finger to see if the fountain starts operating normally.

*Regular Maintenance Tips
  • For best performance, we recommend cleaning the water rotor, pump shaft, and replacing the filters every two weeks. This includes both the white filters in the filter tray and the black foam filter inside the pump. For households with multiple pets, more frequent replacement is recommended.
  • When cleaning the stainless steel shaft inside the tank with a small brush, please use gentle pressure. The shaft is delicate and may be damaged by excessive force.

 

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