What Should I Do If I Encounter a "Counting Sensor Error" or Abnormal Food Dispensing With the One RFID Feeder?

  1. Power Check: Ensure the feeder is properly connected to the power cord and adapter.
  2. Reset & Reconnect: Reset the feeder and reconnect it to your Wi-Fi network. If needed, reset the feeder by holding down the Reset button (in the unlocked state) until you hear "reset successfully" and "ready for Wi-Fi connection."
  3. Manual Feeding Test: Remove the food tank and manually dispense 1/12 cups of food to confirm if the rotor rotates properly.
Related Articles
Related Articles
What Should I Do If I Encounter a "Counting Sensor Error" or Abnormal Food Dispensing With the One RFID Feeder? What Can I Do If the Collar Tag Can't be Recognized When the Tag is Close to the RFID Reader of the One RFID Feeder? What Can I Do If One RFID Feeder is Frequently Emitting an Abnormal Beep Sound or an Abnormal "Button is Locked" Voice Reminder? Why Doesn’t the QR Code on the One RFID Feeder Collar Tag Show Any Information When Scanned? Why Am I Not Getting Any Low Food Notifications on the One RFID Feeder When the Food Runs Out?