How to Address the Placement Error?

This alert is usually caused by the incorrect placement of the Luma unit. Please follow these guidelines carefully to ensure proper operation:

 

1. Place the device on a hard, flat surface; avoid carpets or uneven floors.

 

2. Keep the Luma at least 10 cm (about 4 inches) away from walls or furniture; being too close can affect the weight sensors and cause false alerts.

 

3. Make sure no litter mat, cord, or other items are touching or pushed under the base: the four weight-detection sensors on the bottom are raised. If the small outer circular ring of any sensor presses against a mat edge or another object, it can severely affect measurement accuracy. If using a third-party litter mat, make sure it is not tucked under the litter box.

 

4. Confirm the internal litter basket is properly seated.

 

5. Avoid placing the unit near curtains, vents, or other moving objects.

 

Note: The photos below show incorrect placement - too close to the wall and with a mat under the device, which can interfere with the weight sensors.

 

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