Please follow these troubleshooting steps:
1. Ensure your device firmware is updated to the latest version.
2. Make sure the waste bag is properly positioned with a smooth, flat bottom and sides.
3. Inspect the Electric Waste Bin Door & Sensors
- Remove the litter basket.
- Open the electric door through the app by tapping “Open Sliding Door”.
- Check for any obstructions such as cat hair or debris around the door and sensor area.
- Gently clean the infrared sensor using a soft, dry cloth.
Here is a visual guide to help: