The product originally came in a damaged package, so I was a bit worried about the product being damaged. The lid kept getting stuck. The tray that it comes with seems to be low quality. It started deteriorating immediately after use. I'm not sure if it's because I cleaned it nightly? (Posted pictures because it's kind of hard to explain) The amount dispensed isn't in cups, although it says cups, but rather, tablespoons. So the measurement isn't correct. There were times when it dispensed and around 6-10 kibbles would come out? We made sure the sizing wasn't big or anything as well. So wasn't sure why it dispensed like that? Overall, I really really wanted this to work. I'm quite sad it didn't. I really liked the fact that it had the RFID collar instead of having to register your pet's microchip. Love how lightweight the RFID is as well. A bit frustrated that you have to pay for the return label when you're returning within the 30 days due to product issues rather than personal issues. Still waiting for my return to be approved.

This mostly does what we need, our dogs are more on the medium/large side, which no isn't really recommended for these. Our mother in law recently moved in with her two dogs and our two dogs are used to free feeding and did not do well when we tried to switch, so we bought two of these to try and keep the other dogs out of their food. We found that placing them on top of something helped our dogs be able to activate the sensor more easily since they are fairly tall. When we were gone one night the dogs did pull one of the feeders away from the outlet and break the lid and one of the side pieces off. The buttons are capacitive, which is an issue when the dogs touch them with their noses. If they leave behind a wet residue on the buttons it will continually press the button. One of mine managed to reset his feeder this way. The dogs also found out quickly that they can just push the lid open if they get to it before it locks in place, so we still have to watch them to keep others out of their food. My two dogs often share one feeder.

I love all of the different features these feeders offer! They are great, my cats are on different foods and one is an over eater so these have solved all iut problems. The only issue we had was the sensor on the collar is kind of large and the cats didn't like them dangling. I ordered airtag covers for collars, the tags fit perfectly in them and no longer dangle and bug them!

I have (2) 1-year old cats and (1) 3-year old cat who I got the RFID feeder for because the 2 little ones kept eating his food. It only took about a week of tinkering for the younger two to figure out how to open the lid by force. There is only one little lip that the cover slides into to protect from other cats/lock the lid down, and it is not sufficient. Really hoping Petlibro fixes this and makes the lid more secure either with a mechanized lock or a more robust lid; to prevent from other devious cats in the house from getting in. Lastly, even when operating correctly, the lid will often get stuck and won't close due to kibble being in the way of the lip after the cat finishes eating. First photo is how I come home most days to the feeder. Second/third photos is the scenario where the kibble gets stuck and prevents the lid from closing fully. Giving it 2 stars because I love the idea, all the software is there, and Petlibro's other products is great.. I just have to say this issue renders all the cool stuff about the product useless.

I have three cats and ordered three One RFID feeders. Two of the three cats have special diets, and the cats shouldn't share food so I needed a solution like this. The cats didn't love the collars at first but they have gotten used to them. I bought cute breakaway collars from Etsy, as the collar provided with the feeder is pretty cheap. Two of the three cats quickly got used to the feeder and were eating out of it comfortably within a day. The third cat went on a hunger strike for a couple days but I realized that the side walls were what was deferring him, so I removed those. It works fine without the walls and feels secure enough. No one has tried digging into it or breaking it to get to his food! I was hesitant at first to buy this because I read some reviews saying that the feeder will open up with the cat a little too far away, allowing another cat to eat out of it, but the range is actually pretty short and accurate so I haven't had issues with this, even with two of the three feeders set up a foot from each other. I was also hesitant as some others said the RFID tag is too big, but it's reasonably sized. These were easy to set up and are easy to use and get used to! We're all very happy!

So far no issues with the feeder itself. My cat scratches at his collar with his rear claws and is absolutely shredding the fabric, though. This is after only four days. I'll have to find a different collar soon.

I love my feeders. We have 3 cats and one of our boys is a little hefty so we decided to put him on a diet. It's very difficult to diet one cat when you have 3. These feeder have been a blessing and helped Finn lose the necessary weight. If I had to be picky only challenge I have with the product is the collar is bulky. I would love a slimmer design and would buy it in a heart beat.

We got a new kitten and we have 2 dogs. I was worried about one of my dogs eating the kitten's food as we already have issues with him sneaking his sister's food so this was the perfect solution. It works so great that we bought two more for our dogs. The only thing I wish could be changed is to make them more compatible for mid size/large dogs. With the limited food size we can only buy certain dog foods and the sensor doesn't pick up the RFID tag well on our dog's collar so we had to lift the feeder higher to be able to recognize them better. Additionally even though it can release up to four cups of food, I'm finding that with 1 cup of food for my dogs gets stuck because the bowl isn't really large enough to hold it all. Still HIGHLY recommend, but those additions or other options could make it even better.

I have 4 of these feeders - 1 for each of my kitties because 2 of my felines have different needs (one is more whiskey barrel-shaped & needs Jenny Craig for Gingers & another one is on an Rx diet for his uncontrollable anxiety/stress - there's probably a 12 step support group for him but we haven't found the club yet - hmm... curiously wondered if the 12 steps would be reduced to 3 since he does have 4 legs??)

Anyway...back to the review. First, CUSTOMER SERVICE is responsive, friendly, and very helpful. I worked with Joyce & she gets 10 stars all around!

Overall, I am pleased with the feeders. The physical interface is clunky, but the mobile app control simplifies things. The feeder holds an adequate amount of food. The included desiccant packs maintain freshness (but you cannot reorder replacement parts/supplies from Petlibro directly). Recording kitties' names is a nice bonus.

Here are my cons: 1) Feeders are electric and wifi capable. No electricity, no feeder. No internet , no wifi control. Solution: R&D must develop a backup failsafe solution for the electrical part, especially for frequent travel owners. 2) the feed gate is too delicate - 2 pieces of plastic "hinged" together with a silicone/rubber material - It ripped apart within 6 mo, defeating the reason food is controlled. PL says they've developed a new "bow" door to be ready 5/2024, so we'll see if I can get 4. 3) Food portion increments in the app: I'm no math wizard. I know that I give my rotund ginger cat 2/3c food/day. However, the janky portion control on the app forces me to split this fraction into more fractions. For example, If I want to feed Mr. Chubs a total of 2/3c/daily in 4 feedings, I have to calculate 1/4 of 2/3s & it gets worse with more complicated schedules. That part of the app needs to be simplified in the next update. Just let me enter the total daily portion amount & enter the # of daily feedings. Then, enter the daily feeding schedule (times). Let the app do the math.Done.

I was using it for a few weeks, for my sick cat to be able to use with my other 2 heathens around and be able to eat HER food, worked great, my other cat tried to figure out why it worked for her but he didn't have the collar. We had to let her go. Last weekend and I haven't used the feeder since I moved it from my room. At the end my sick kitty was in a state of confusion and couldn't locate the feeder, so I went back to hand feeding. But great feeder, when a new cat joins the house I will likely use it again.

Purchased two of these feeders to protect my grazer from his brother who eats everything in his path. I must say, I am very pleased. Easy set up and works as advertised. My kitties are enjoying eating their own food at their own pace while at the same time I'm enjoying an esthetically good looking product which uses current technology. My only wish is that my boys didn't have to wear collars. I've already had one scare when Minos got the bottom of his mouth stuck under his collar (don't ask me how he accomplished that feat).

We have a senior cat with a sensitive stomach and a juvenile cat that eats too much. This has been a great solution to be able to provide both with what they need. The guards prevent each other from "sharing". I like the customizability of them including being able to record your own voice calling them to eat. My only complaint is that the shoot can get backed up too easily requiring you to manually clear the food out. We had to play around with the feeding schedule to finally get the amounts right to prevent this.

I just got these feeder within the last two weeks and everything was fine so far. But I was weary of the collar on my cat and made sure it was correctly adjusted and all. After seeing my cat look uncomfortable with the collar, I took it off to see what was wrong. The collar had warped and was ripping off the hair around her neck! She has a bald ring around her neck where the collar was. My poor baby!!! I can't believe for the price of this feeder the collar included would be so terrible.

this is my 3rd purchase of the One RFID feeder, as we just rescued another kitty. My eldest is special needs, and on a prescription food that is very costly. PetLibro One RFID made it possible for us to add 2 more kitties to our pack without having to worry about food theft! it also makes weekend traveling so much easier.

my only concern, and maybe it's a software fluke that will be worked out is— sometimes the feeder will start dispensing food and not stop until you manually unplug it. this has happened to all 3 of my feeders at least one time. but not often. frustrating but not a deal breaker.

overall definitely worth the investment if you travel a lot and/or have special needs cats!!

I received two as a birthday present from my long-distance boyfriend since we travel back and forth a lot. I was so excited and I liked the feeders initially, but the collars are SO CHEAP. They freely slide so they won't stay tight, they stretch out and deform, they fray, and they breakaway so easily. The RFID tag dangles on the collar, so every time it opens up the tag falls off. My cats easily loosened the collars, so I almost immediately ordered some quality collars on Amazon. In the very short time it took to receive the new collars, one of my cats lost the RFID tag and my new $150 feeder is now unable to be used as advertised, rendering a very expensive hunk of junk. No idea why they cheaped out on something so important. Don't use the feeders with the provided collars, or just save yourself the expense and hassle and buy something else. I wish I could give this less stars.

When I first bought this product, I was excited cause I have a slow eating cat and a cat that just inhales his and the other cat's food. I've only had this product for 2 weeks and noticed consistent issues.
1) if your cat is persistent like mine into getting into other cats food, don't bother getting this. The shield is flimsy and everytime I come home, my cat has forced and lifted the other cat shield and has eaten all her food. It defeats the purpose of this product.
2) the app consistently crashes. It will get stuck on feeding status but won't feed the cats. I have to repeatedly turn off and turn back on the device for it to register.
3) THERES NO CUSTOMER SERVICE NUMBER! They only communicate via email and then takes 24-48 hours to respond. It's ridiculous. Good luck getting anything resolved in a timely manner.

*accidentally didnt finish prior review before submitting.
I will start this review with saying I have had other RFID feeders for my cats (Portion Pro RX).
My main reason (#1) for purchasing this feeder even though I had the other is because of the ability to monitor through the app (portion pro does not have that option).#1- The app works well and ive had no issues with it. It tells you when and for how long your cat comes to "eat" (the phrasing the app uses). It does not relay if they are just laying next to the feeder therefore the door opens or if they are actually eating.
#2- The app only displays that the programmed feeding has been dispensed as the programmed times. I have had issues where the feeder will just drop unknown amount of food without registering what time it accidentally dropped food or how much was dispensed. There was an update and this problem appears to have been almost to completely resolved.
#3 This feeder is much quieter than the other feeder both with delivering food and when the door opens. Does not scare either of my cats who are both pretty timid with loud noises.
#4 door does not sense other cats RFID so if cat 1 is eating at his station and cat 2 comes up the door will not close automatically like my previous feeder would (which I loved because I have very food motivated creatures who like to steal food from each other)
#5 food bin only holds I think 14 cups of food where my previous one held a lot more. I do wish the food bin was larger.
#6 smaller design then previous feeder and they can be close together (no closer then 10 inches I think) where the other feeders had to be 6 feet apart from each other.
#7 I wish the "RFID chip" was smaller- it seems very large and bulky in my opinion and I do wish that they would make one that will register off of pets microchip
#8 big pro- cheaper then the other brand I had

Overall im a big fan of this feeder but not perfect.

I recently had a lot of cat changes lately. Including adding a kitten to the family and multiple vet prescribed diets. Meal time has been chaos and I was so happy Petlibro came out with a chip feeder!

My 3 older girls (the problem children) are adjusting really well. They have even gotten used to the collars quickly (they've never worn collars before).

The kitten? Not so much. She definitely will need to wait until she's a little bigger. It was like an annoying toy stuck to her.

Pros:
-feeding time is no longer the most stressful part of my day.
-they finally can't only eat their own strict diet foods!!!!
-holds a lot of food and the app is super helpful, especially to check if they're eating
-despite the instructions, I have done wet in the bowls too and it's been great. Stays fresh longer than just a regular bowl and easy to clean.
-super easy set up + user friendly app
-being able to adjust the lid close speed is awesome because my cats want to steal so bad.

Cons:
-the breakaway weight for the collars is 7 lbs. my kitten is just under 5 lbs, so it's not safe for her to use yet (for safety)
-the chip thing is massive. Like what the heck? It almost made me rethink the whole thing, but the older girls seem unbothered for the most part.
-you have to set them up carefully. Side by side may be best. When my cat is sniffing at her sister's bowl across the way, sometimes her own opens even though she's not on the pad. So it's a learning curve to see what works best- I'm still struggling with this, but I'm sure I'll figure it out eventually.

Overall, I think I love it. I hate hate hate the giant chip sensor thing though. I don't know why the design team made this ridiculous choice, but everything else is so good about it.