Shipping and support

Fast & Free Shipping

30-Day Money-Back Guarantee

24-Month, Hassle-Free Warranty

Services and Benefits

Fast & Free Shipping

1. Standard Shipping:
We offer free shipping for Luma to the contiguous United States. Due to the higher cost of shipping to New Hampshire, Rhode Island, Vermont, and Maine, there is a $20 fee for deliveries to these states. At this time, we can’t ship Luma to Alaska, Hawaii, or US overseas territories.

2. Estimated arrival time is within 8 business days of the customer's order.

3. Pre-orders are subject to the estimated delivery time displayed on the product page.

4. Click here to learn more about our shipping policy.

30-Day Money-Back Guarantee

Get a full refund when you return your undamaged products within 30 days - for any reason. Once the item arrives back at the anker warehouse for inspection, the refund process will begin.
See our refund policy for more details about what is needed for a smooth refund process.

24-Month, Hassle-Free Warranty

Petlibro offers a 24-month warranty and after-sales support for products with non-human-caused problems. Reach out to our customer service at help@petlibro for any inquiries. This warranty does not override any legal statutory warranty.

- Catches spills: The raised splash shield catches drips from sips or playful paws to keep your floor clean.

- Pet-safe materials: Crafted from BPA-free plastic to ensure safe daily use.

- Bite resistant: The stable, durable design stands up to curious chewers and keeps its shape over time.

- Easy to install: Just snap on for hassle-free setup, no tools required.

- Fits all 3 L Dockstreams: Compatible with Dockstream RFID Smart Fountain (PLWF305), Dockstream 2 Smart Cordless Fountain (PLWF116), and Dockstream 2 Smart Fountain (PLWF106).