Q: What pets can use the Dockstream 2 Smart Fountain?
A: Dockstream 2 is perfect for cats and small dogs. Just remember that it tracks drinking data for one pet at a time. If you want to monitor multiple pets, check out our Dockstream RFID Smart Fountain.
Q: Are all products in this series battery-operated?
A: No, the Dockstream 2 has two models and only the cordless one runs on batteries.
Q: If I buy two fountains, will my pet’s data be combined?
A: That depends. With a Petlibro Care subscription, data from all fountains is synced. Without it, each fountain tracks separately.
Q: How often should I refill the water?
A: That depends on how many pets you have, whether they're cats or dogs, and how thirsty they get. If you have one cat, refilling about twice a week is a good rule of thumb. You might need twice that amount for a small dog.
Q: When should I change the filter?
A: We recommend replacing the fountain's filter every 2 weeks to keep your pet's water clean and fresh.
Q: Which pets is the Dockstream 2 best for?
A: This next-generation pet fountain was created with dogs and cats in mind.
Q: When does the fountain send water alerts?
A: The Dockstream 2 sends two water alerts. The low-water alert is triggered when there’s still a small amount of water in the tank, giving you time to refill it. The water shortage alert is triggered when the tank is so low that the fountain has stopped flowing to prevent damage. In this case, you should refill the water immediately.
Q: How many pets can the Dockstream 2 track?
A: The Dockstream 2 tracks one pet at a time. If you want to track the drinking habits of multiple pets, check out our Dockstream RFID Smart Fountain.
Q: Do I still need to use a filter if I’m filling the tank with purified water?
A: Yes, you still need a filter. The 4-layer filtration system removes heavy metals, fur, and odors to keep your pet’s water fresh and inviting.
Q: What happens if the water in the tank runs out?
A: You’ll get a low-water alert when it’s time to refill the tank, but we get it—life gets busy. If you miss a refill and there’s no water in the tank, the water pump rotor will shut down to prevent damaging the fountain.
Q: Why does the fountain sometimes fail to register when my pet is drinking?
A: This might happen for a few reasons. If your pet plays with their water, it can interfere with detection. It could be that the amount drunk is too small (under 2ml) to detect. In sensor-activated mode, if your pet approaches and drinks from behind the fountain, the sensor might not catch them. If this is the case, try placing the fountain against a wall.
