Why is my Dockstream RFID Smart Fountain making abnormal noise?
Normally, the Dockstream RFID Smart Fountain operates quietly at 23dBs.
To address the noise concern, please check the following possible reasons:
1. Pump Rotor & Shaft Check:
Remove the pump cover and inspect the pump shaft inside the water tank to ensure it is in good working condition.
Friendly reminder: When cleaning the stainless steel shaft with a small brush, please avoid applying excessive force, as the shaft is delicate.
2. Filter Box Removal:
Have you removed the white filter box from the stainless steel water tray? The filter box has a sealing ring where it meets the tray. To clean it, we recommend simply removing the filter lid without disassembling the filter box itself.
3. Water Level:
Ensure the water level is between the minimum and maximum lines. If the water level is too low, it could cause dripping noises as water flows from the stainless steel tray to the water tank.
