Why does my Granary Smart Feeder show "Status unknown" in the feeding status?

The "status unknown" error is usually related to network stability during scheduled feedings. We recommend trying the following troubleshooting steps:

 

1. Unplug the Feeder: Disconnect the power cord and leave it unplugged for about 5 minutes.

 

2. Reset and Reconnect: Remove the batteries and plug the feeder back in. In unlock status, perform a Factory Reset by holding down the reset button until you hear "reset successfully" and "ready for Wi-Fi connection". Reopen the app and select the "ADD DEVICE" icon at the upper corner of the home page to re-add the device to the app.

 

3. Reposition the Feeder: Move the feeder closer to your router to ensure a strong signal, as a weak connection can sometimes cause delays in data uploads or recording.

 

4. Set a new schedule to see if the issue is addressed.