Confirm that the sticker on the bottom of your device is 203S, then you can refer to this article.
It is recommended that you set the Dual-Tray mode, then please try the following troubleshooting steps and let me know the results:
1. Adjust the meal splitter to the middle position for optimal performance.
2. When setting the feeding plan, please try to set the feeding plan even numbers (2/12, 4/12, 6/12, etc.) and avoid setting odd numbers (3/12, 5/12, etc.), so that the portions of the bowls on both sides can be evenly distributed to the greatest extent.
