What can I do if my Glacier Fountain leaks or overflows?

If your Glacier water fountain is leaking/overflowing, you can try the following troubleshooting steps.

Note: Please towel dry the surface of the water fountain (especially the black filtration unit) and leave it in an airy and clean place for at least 1 day to dry it completely before troubleshooting.

 

Leaking From the Filter Cartridge:

1. Pull out the filter to check if there is any damage to it (especially the edges of the holes), and remember to towel dry the filter cartridge before inserting it back.

2. If the filter is fine, insert the filter, pay attention that the part with holes is supposed to face upward when placing the filter.

3. After inserting the filter, press it a little to ensure that it is installed firmly.

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Leaking From the Bottom:

1. Check if there is any crack in the stainless steel water tank.

The method is to take apart the water tank from the black filtration unit, towel dry the surface of the water tank, refill it with water to the Max, place it on a dry towel for several hours, and check if the towel gets wet.

2. Observe pets’ drinking.

If the water tank is fine, sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling or playing with the water using their paws, or a small amount of water may slowly flow along the rim of the water tray and down to the tank base if they drink from the edge of the tray. Watch your pet when he/she drinks to see if this is the cause. You can simply keep the water fountain out of reach of your pets for several hours and see if the issue persists.

 

Water Overflows From the Water Tray:

1. Ensure the water level is lower than the Max water level line.

2. Clean the water fountain thoroughly.

Key points:

  • Water outlet. Wipe it with a slightly damp cloth. Soapy water is needed.
  • Water tray and the prefilter tray. Replace the prefilter if it is dirty.
  • Water pipe and the mesh filter. Ensure that there is no clogged.
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3. Reassemble the water fountain to ensure that it is assembled correctly.

Key points:

  • No gap between the black filtration unit and the water tank.
  • No gap under the black filter unit.
  • The power cord is properly fixed in the cord slot.
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