If the clock on your Easy Feed Automatic Feeder is running too fast or too slow, please follow the troubleshooting steps below to address the issue:
1. Verify Time Discrepancy
Reset the current time on the feeder and compare it with the time on your mobile phone or another reliable source. Observe if the time difference exceeds 1 minute within 24 hours.
2. Understand Potential Time Errors
The clock's functionality relies on a quartz crystal unit located inside the base. Over time, this component may experience slight time discrepancies due to factors such as temperature, humidity, and voltage fluctuations. These external factors can influence the clock’s running speed.
To maintain optimal accuracy, regular time calibration is recommended.
3. Check for Consistent Time Errors
If the discrepancy exceeds 1 minute within 24 hours, this indicates that the clock may require calibration or replacement.
4. Provide Evidence of the Issue
To help us confirm the issue, please provide a picture or video showing the time discrepancy between the feeder and another reliable source. This will assist us in determining if the clock requires further attention.
5. Provide Order Information
To assist further, please provide a copy of your order receipt or invoice for your feeder. This will help us verify your purchase and expedite the resolution.
If the issue persists after these steps, please feel free to contact our support team for additional assistance.
