To resolve this issue, follow these simple steps:
1. If you have another 5V 2A power adapter and power cord. Please try to replace this power adapter and power cord. This will help us rule out the possibility of the power problems.
2. Please enable location permissions or other Security and Privacy Permissions for the app before trying to connect. If location permissions are disabled during the connection process, the app will not be able to receive the connection signal sent by the device, which will cause the device connection to fail.
3. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick or paperclip to press and hold it for 5 seconds. Upon hearing the "Reset Successfully" prompt, wait for the device to restart. Finally, slide the Manual Privacy Cover back to the right until it clicks into the locked position.
4. Try moving your camera so it's closer to your router and make sure the router's Wi-Fi password is correct. The former can eliminate the problem of a poor signal.
