We regret that we have no ability to cancel the subscription and process a refund directly because Apple controls the payment and subscription process on the IOS system and is responsible for handling transactions related to applications and subscriptions on the App Store. However, I assure you that we are here to assist you in getting a refund for your subscription.
Regarding cloud video storage, you can cancel the subscription on the App Store first.
How to cancel a subscription on an iPhone?
1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription you would like to cancel.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
Tutorial video: https://www.youtube.com/watch?v=XXx-J-ueCtE&t=5s
Regarding the refund, you need to contact Apple support: https://support.apple.com/billing
To start the process, please follow these steps:
1. Sign in to reportaproblem.apple.com
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit.
Here are the pictures for your reference. By following these steps, you will initiate the cancellation of your subscription and the process of the refund.
