If you purchased a Petlibro subscription through the Apple App Store or Google Play, including Pet Care, AI Video, Video Cloud Storage, your subscription is managed by the platform where it was originally purchased.
To cancel your subscription or request a refund, please follow the instructions for Apple or Google below.
Purchased Through the Apple App Store
1. Cancel Your Subscription
If your Petlibro subscription was purchased through the Apple App Store, you can cancel it through your Apple Account:
- Open Settings on your iPhone.
- Tap your name.
- Tap Subscriptions.
- Select your Petlibro subscription.
- Tap Cancel Subscription.
If you don't see the Cancel Subscription button, or an expiration message appears in red, your subscription may already be canceled.
Watch the Cancellation Tutorial
2. Request a Refund
Refunds for App Store purchases are reviewed and processed by Apple.
View Apple's Refund Instructions
To request a refund from Apple:
- Sign in with the Apple Account used for the purchase.
- Select I'd like to, then choose Request a refund.
- Choose the reason for your refund request, then select Next.
- Select the relevant Petlibro subscription.
- Select Submit.
Apple will review the request and determine refund eligibility according to its applicable refund policies.
Purchased Through Google Play
1. Cancel Your Subscription
If your Petlibro subscription was purchased through Google Play, you can cancel it through the Google Play Store:
- Open the Google Play Store.
- Tap your profile picture.
- Make sure you're signed in to the Google Account used for the purchase.
- Go to Payments & subscriptions → Subscriptions.
- Select your Petlibro subscription.
- Tap Cancel subscription and follow the on-screen instructions.
Watch the Cancellation Tutorial
2. Request a Refund
Refunds for Google Play purchases are reviewed and processed by Google.
View Google's Refund Instructions
To request a refund through Google Play:
- Visit the Google Play website and sign in to the Google Account used to purchase the subscription.
- Click your profile picture in the upper-right corner.
- Select Payments & subscriptions, then Budget & order history.
- Find the relevant Petlibro purchase and click Report a problem.
- Select the option that best describes your situation.
- Complete the form and indicate that you would like a refund.
- Click Submit.
Google will review the request and determine refund eligibility according to its applicable refund policies.
Frequently Asked Questions
Which Petlibro subscriptions does this apply to?
This guide applies to Petlibro subscription-based services purchased through the Apple App Store or Google Play, including Pet Care, AI Video, and Video Cloud Storage.
Can Petlibro cancel or refund my subscription?
If your subscription was purchased through the Apple App Store or Google Play, the subscription and payment are managed by Apple or Google. Petlibro cannot directly cancel the subscription or issue a refund for a transaction processed through these platforms.
Please follow the cancellation and refund instructions above for the platform where you made the purchase.
Does canceling my subscription automatically give me a refund?
No. Cancellation and refund are separate processes.
- Cancellation stops future automatic renewals.
- Refund request asks Apple or Google to review a charge that has already been processed.
If you want to stop future renewals and request a refund for an existing charge, please complete both processes separately.
What if I can't find my Petlibro subscription?
Make sure you're signed in to the same Apple Account or Google Account used to purchase the subscription.
If you have multiple accounts, you may need to check each one.
If you still can't locate your subscription or encounter difficulties with the steps above, please contact Petlibro Customer Support. We'll be happy to help you determine the appropriate next steps.
