Camera

How do I reset the camera? To reset your Scout, slide the manual privacy cover on the camera to the left to reveal the reset button. Using a toothpick or paperclip, press the button for 5 seconds or until you hear "Reset successfully." The camera will reset. continue reading

To reset your Scout, slide the manual privacy cover on the camera to the left to reveal the reset button. Using a toothpick or paperclip, press the button for 5 seconds or until you hear "Reset successfully." The camera will reset.

How do I switch to a new Wi-Fi network? You can switch to a new Wi-Fi network with these steps: 1) Go to the home screen and tap the settings icon in the top right corner. 2) Swipe right and tap "Wi-Fi Settings." 3) Select "REPLACE Wi-Fi" and add the new Wi-Fi information. continue reading

You can switch to a new Wi-Fi network with these steps: 1) Go to the home screen and tap the settings icon in the top right corner. 2) Swipe right and tap "Wi-Fi Settings." 3) Select "REPLACE Wi-Fi" and add the new Wi-Fi information.

How do I add a new pet profile? To create a new profile, follow these steps: 1) Tap "Add Pet" and fill out your pet's information. 2) Add photos to their profile from those captured by your Scout camera. Be sure to select clear, unobstructed images that show your pet alone, from various angles, and in different lighting. continue reading

To create a new profile, follow these steps: 1) Tap "Add Pet" and fill out your pet's information. 2) Add photos to their profile from those captured by your Scout camera. Be sure to select clear, unobstructed images that show your pet alone, from various angles, and in different lighting.

Why do I see the same photos and video clips across multiple behavior recaps in the Activities section? If you have multiple pets, the system may identify the behavior of multiple pets in the same scene and create a corresponding behavior recap for each pet. That means you'll see the same videos displayed for each of those pets. continue reading

If you have multiple pets, the system may identify the behavior of multiple pets in the same scene and create a corresponding behavior recap for each pet. That means you'll see the same videos displayed for each of those pets.

How do I turn off black and white night vision? Turning off Auto Black & White Night Vision will reduce Scout's ability to recognize your pet at night. If you still want to turn it off, follow these steps: 1) Go to "Settings" in the top right corner and tap "Camera Settings."2) Select "Auto Black & White Night Vision" and turn it off. continue reading

Turning off Auto Black & White Night Vision will reduce Scout's ability to recognize your pet at night. If you still want to turn it off, follow these steps: 1) Go to "Settings" in the top right corner and tap "Camera Settings."2) Select "Auto Black & White Night Vision" and turn it off.

How to Cancel Subscription and Request a Refund for Scout Smart Camera's Video Cloud on Google Platform? We regret that we have no ability to cancel the subscription and process a refund directly because Google Play Store is the official marketplace for Android apps, games, and subscriptions. When you make a purchase on the Play Store, the payment is processed through Google's systems. Google support assists users in managing their subscriptions, including processing... continue reading

We regret that we have no ability to cancel the subscription and process a refund directly because Google Play Store is the official marketplace for Android apps, games, and subscriptions. When you make a purchase on the Play Store, the payment is processed through Google's systems. Google support assists users in managing their subscriptions, including processing...

How to Cancel Subscription and Request a Refund for Scout Smart Camera's Video Cloud on Apple Platform? We regret that we have no ability to cancel the subscription and process a refund directly because Apple controls the payment and subscription process on the IOS system and is responsible for handling transactions related to applications and subscriptions on the App Store. However, I assure you that we are here to assist you in getting... continue reading

We regret that we have no ability to cancel the subscription and process a refund directly because Apple controls the payment and subscription process on the IOS system and is responsible for handling transactions related to applications and subscriptions on the App Store. However, I assure you that we are here to assist you in getting...

How to Resolve Abnormal Two-way Voice Function on Scout Smart Camera? To resolve this issue, follow these simple steps: 1. Test the device with a different power adapter with cable to see if the issue is related to the current one. 2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick... continue reading

To resolve this issue, follow these simple steps: 1. Test the device with a different power adapter with cable to see if the issue is related to the current one. 2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick...

How to Resolve Frequent Offline Issue with Scout Smart Camera? To resolve this issue, follow these simple steps: 1. Check whether there are both 2.4GHz and 5GHz bands on your home network that are preventing the camera from connecting stably. If yes, assign different names (SSIDs) for each band. This helps the camera distinguish between the two bands and connect to a specific band, preventing interference... continue reading

To resolve this issue, follow these simple steps: 1. Check whether there are both 2.4GHz and 5GHz bands on your home network that are preventing the camera from connecting stably. If yes, assign different names (SSIDs) for each band. This helps the camera distinguish between the two bands and connect to a specific band, preventing interference...

How to Resolve No Cloud Video Recording Issue on Scout Smart Camera? Please turn on the Pet Recognition switch and adjust the motion sensitivity to the middle to high range: Observe and confirm that the pet is moving within the camera range and see if the video cloud is recording. continue reading

Please turn on the Pet Recognition switch and adjust the motion sensitivity to the middle to high range: Observe and confirm that the pet is moving within the camera range and see if the video cloud is recording.

How to Resolve Auto-Tracking Failure on Scout Smart Camera? To resolve this issue, follow these simple steps: 1. Please check if the Pet Auto-Tracking function is turned on. 2. The gimbal supports 180° bidirectional rotation, enabling 360° tracking functionality. If the camera gimbal frequently gets stuck at a certain angle and fails to rotate, the issue may stem from incorrect installation orientation. For proper setup,... continue reading

To resolve this issue, follow these simple steps: 1. Please check if the Pet Auto-Tracking function is turned on. 2. The gimbal supports 180° bidirectional rotation, enabling 360° tracking functionality. If the camera gimbal frequently gets stuck at a certain angle and fails to rotate, the issue may stem from incorrect installation orientation. For proper setup,...

How to Resolve No Notification Issue on Scout Smart Camera? To resolve this issue, follow these simple steps: 1. Please check if the notification function of the device is turned on. 2. Please check whether the system notification permission of the APP has been enabled. continue reading

To resolve this issue, follow these simple steps: 1. Please check if the notification function of the device is turned on. 2. Please check whether the system notification permission of the APP has been enabled.

First-Time Setup Issue - Scout Smart Camera Can't Connect to APP? To resolve this issue, follow these simple steps: 1. Power Supply Check: If you have another 5V 2A power adapter and power cord. Please try to replace this power adapter and power cord. 2. Enable APP Permissions: Please enable location permissions or other Security and Privacy Permissions for the app before trying to connect. If location... continue reading

To resolve this issue, follow these simple steps: 1. Power Supply Check: If you have another 5V 2A power adapter and power cord. Please try to replace this power adapter and power cord. 2. Enable APP Permissions: Please enable location permissions or other Security and Privacy Permissions for the app before trying to connect. If location...

Offline Issue - Scout Smart Camera Can't Connect to APP? To resolve this issue, follow these simple steps: 1. If you have another 5V 2A power adapter and power cord. Please try to replace this power adapter and power cord. This will help us rule out the possibility of the power problems. 2. Please enable location permissions or other Security and Privacy Permissions for the app... continue reading

To resolve this issue, follow these simple steps: 1. If you have another 5V 2A power adapter and power cord. Please try to replace this power adapter and power cord. This will help us rule out the possibility of the power problems. 2. Please enable location permissions or other Security and Privacy Permissions for the app...

How to Resolve Clicking Sounds from Scout Smart Camera? To resolve this issue, follow these simple steps: 1. Test the device with a different power adapter with cable to see if the issue is related to the current one. 2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick... continue reading

To resolve this issue, follow these simple steps: 1. Test the device with a different power adapter with cable to see if the issue is related to the current one. 2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick...

How to Resolve Scout Smart Camera Firmware Upgrade Failure? To resolve this issue, follow these simple steps: 1. Please kindly restart the camera by unplugging and plugging the power cord to try updating again. 2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick or paperclip to press and... continue reading

To resolve this issue, follow these simple steps: 1. Please kindly restart the camera by unplugging and plugging the power cord to try updating again. 2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick or paperclip to press and...

How to resolve issues with the Black & White Night Vision function not working or operating abnormally? To resolve this issue, follow these simple steps: 1. Please wipe the camera with a clean, dry cloth, and then place the device in a location where it is not directly exposed to light (avoid turning on floor lamps or other direct light sources). 2. Unplug then plug the machine in to restart it. 3. Turn... continue reading

To resolve this issue, follow these simple steps: 1. Please wipe the camera with a clean, dry cloth, and then place the device in a location where it is not directly exposed to light (avoid turning on floor lamps or other direct light sources). 2. Unplug then plug the machine in to restart it. 3. Turn...

How to resolve the issue of my Scout Smart camera failing to load live videos? To resolve this issue, follow these simple steps: 1. Try moving your camera so it's closer to your router. If you are already very close, you don't need to do this. This step is mainly to eliminate possible network signal problems. 2. Resetting the Camera: To reset the camera, first slide the Manual Privacy Cover to... continue reading

To resolve this issue, follow these simple steps: 1. Try moving your camera so it's closer to your router. If you are already very close, you don't need to do this. This step is mainly to eliminate possible network signal problems. 2. Resetting the Camera: To reset the camera, first slide the Manual Privacy Cover to...

Why is the video quality of my Scout Smart camera not clear enough? To resolve this issue, follow these simple steps: 1. Please wipe the camera with a clean, dry cloth, and then place the device in a location where it is not directly exposed to light (avoid turning on floor lamps or other direct light sources). 2. Resetting the Camera: To reset the camera, first slide the Manual... continue reading

To resolve this issue, follow these simple steps: 1. Please wipe the camera with a clean, dry cloth, and then place the device in a location where it is not directly exposed to light (avoid turning on floor lamps or other direct light sources). 2. Resetting the Camera: To reset the camera, first slide the Manual...

Why are my videos blurry? If videos are blurry, it may be caused by dust or smudges on the camera lens. Gently clean the lens with a soft, dry cloth. continue reading

If videos are blurry, it may be caused by dust or smudges on the camera lens. Gently clean the lens with a soft, dry cloth.

Does the Scout Smart Camera include Night Vision? Yes, Scout includes both black-and-white and color night vision, so you can monitor your pets even in the dark. To enable night vision, go to the camera settings and turn on "Automatic Black-and-White Night Vision," which will automatically switch to night vision in low-light conditions. If you want to continue in full color, simply turn the... continue reading

Yes, Scout includes both black-and-white and color night vision, so you can monitor your pets even in the dark. To enable night vision, go to the camera settings and turn on "Automatic Black-and-White Night Vision," which will automatically switch to night vision in low-light conditions. If you want to continue in full color, simply turn the...

How do I install my Scout Smart Camera? We can help with that. Scout supports three placement methods: flat placement, wall mounting, and tripod mounting. We recommend placing the camera near your pet's food and water bowl or litter box. Here's how to install the camera for each of the placement methods: For flat placement, place the Scout camera on a stable surface such... continue reading

We can help with that. Scout supports three placement methods: flat placement, wall mounting, and tripod mounting. We recommend placing the camera near your pet's food and water bowl or litter box. Here's how to install the camera for each of the placement methods: For flat placement, place the Scout camera on a stable surface such...

Can I contribute videos to help improve the Scout Smart Camera's AI? We'd love that. If you want to share your video to help train Scout's AI, just click the "Donate" button in the video playback screen, and then confirm your submission. And don't worry; we anonymize all the videos we get to protect your privacy. continue reading

We'd love that. If you want to share your video to help train Scout's AI, just click the "Donate" button in the video playback screen, and then confirm your submission. And don't worry; we anonymize all the videos we get to protect your privacy.

What is motion detection? Motion detection is what allows the camera to detect and record your pets by monitoring real-time changes in the video feed. You can adjust the motion detection sensitivity by going to the app's Settings, selecting Motion Detection, and then choosing Motion Detection Sensitivity. You can then adjust the level up or down. If you notice that... continue reading

Motion detection is what allows the camera to detect and record your pets by monitoring real-time changes in the video feed. You can adjust the motion detection sensitivity by going to the app's Settings, selecting Motion Detection, and then choosing Motion Detection Sensitivity. You can then adjust the level up or down. If you notice that...

What is pet recognition? Pet Recognition is an advanced AI feature that distinguishes individual pets by learning their body shape, unique facial features, and other characteristics. It currently supports dog and cat households. If you need to adjust the Pet Sensitivity, just go to the App Settings and select Pet Recognition. Then choose Pet Recognition Sensitivity. You should see the... continue reading

Pet Recognition is an advanced AI feature that distinguishes individual pets by learning their body shape, unique facial features, and other characteristics. It currently supports dog and cat households. If you need to adjust the Pet Sensitivity, just go to the App Settings and select Pet Recognition. Then choose Pet Recognition Sensitivity. You should see the...

What is pet detection? Pet detection is one of the fundamental features of the Scout Smart Camera. It uses the biological characteristics to identify your cat or dog when they step into the scene. Currently, Scout only recognizes cats and dogs. If you find that it's not recognizing your pets, try adjusting the pet detection sensitivity. To do this, go... continue reading

Pet detection is one of the fundamental features of the Scout Smart Camera. It uses the biological characteristics to identify your cat or dog when they step into the scene. Currently, Scout only recognizes cats and dogs. If you find that it's not recognizing your pets, try adjusting the pet detection sensitivity. To do this, go...

How do I create a pet profile? Creating a pet profile is easy, and I can guide you through that process. After the camera successfully connects and you enter the live view page, you will see an option to add a pet below the live feed. First, fill in your pet’s basic information and upload a pet avatar. 1. After confirmation, your pet’s... continue reading

Creating a pet profile is easy, and I can guide you through that process. After the camera successfully connects and you enter the live view page, you will see an option to add a pet below the live feed. First, fill in your pet’s basic information and upload a pet avatar. 1. After confirmation, your pet’s...

Is Scout wireless? No, the Scout Smart Camera isn't wireless. It can be powered only using the included adapter and USB cable. Other adapters could cause the camera to malfunction. continue reading

No, the Scout Smart Camera isn't wireless. It can be powered only using the included adapter and USB cable. Other adapters could cause the camera to malfunction.

Does Scout support 5GHz Wi-Fi? Yes, Scout supports both 5GHz and 2.4GHz Wi-Fi networks, so you can choose what works better for you. continue reading

Yes, Scout supports both 5GHz and 2.4GHz Wi-Fi networks, so you can choose what works better for you.

Can I use my Scout Smart Camera outdoors? No, Scout was designed for indoor use only to help you monitor your pets. It's not waterproof, and exposure to the elements might damage the camera. It also doesn't support package detection, so it isn't recommended as a door security camera. continue reading

No, Scout was designed for indoor use only to help you monitor your pets. It's not waterproof, and exposure to the elements might damage the camera. It also doesn't support package detection, so it isn't recommended as a door security camera.

Does Scout support other AI assistants like Alexa, Google Assistant, or IFTTT? No, currently Scout doesn't support or connect to these AI assistants. However, Scout has its own AI called Tobi™ that can help you with many issues you're having with the camera. continue reading

No, currently Scout doesn't support or connect to these AI assistants. However, Scout has its own AI called Tobi™ that can help you with many issues you're having with the camera.

The Scout Smart Camera is giving me some false detections. How do I correct this? It's easy. In Today’s Activities, you’ll see a curated list of detected events. If you see any incorrect pet or behavior recognition results, simply tap the corresponding tag to make a correction. The best part is that Scout continually learns from your corrections, you'll see improved recognition accuracy over time. continue reading

It's easy. In Today’s Activities, you’ll see a curated list of detected events. If you see any incorrect pet or behavior recognition results, simply tap the corresponding tag to make a correction. The best part is that Scout continually learns from your corrections, you'll see improved recognition accuracy over time.

Does the Scout Smart Camera support micro SD cards? No. This Scout Smart Camera currently doesn't support micro SD cards. But we have a great alternative: our Cloud Storage service, where you can store and review your Petlibro videos . To see cloud storage plans and subscribe, please visit: https://petlibro.app/video-cloud. continue reading

No. This Scout Smart Camera currently doesn't support micro SD cards. But we have a great alternative: our Cloud Storage service, where you can store and review your Petlibro videos . To see cloud storage plans and subscribe, please visit: https://petlibro.app/video-cloud.

Can my Scout Smart Camera recognize my dog's bathroom behavior? No. Currently, Scout’s bathroom behavior analysis is only designed for indoor cats and their litter box use. However, Scout will expand to support more behavior analyses for both cats and dogs eventually, so stay tuned. continue reading

No. Currently, Scout’s bathroom behavior analysis is only designed for indoor cats and their litter box use. However, Scout will expand to support more behavior analyses for both cats and dogs eventually, so stay tuned.

Can I use my Scout Smart Camera with pets other than cats or dogs? How many pets can I add? While we love all animals, the Scout Smart Camera is intended for dogs and cats only. In terms of limitations, you can add up to 5 pets to your pet profiles. Beyond that, recognition accuracy may be inaccurate because of AI limitations. If you have more than 5 pets, we recommend either selecting only 5 pets... continue reading

While we love all animals, the Scout Smart Camera is intended for dogs and cats only. In terms of limitations, you can add up to 5 pets to your pet profiles. Beyond that, recognition accuracy may be inaccurate because of AI limitations. If you have more than 5 pets, we recommend either selecting only 5 pets...

How risky is Petlibro's AI? Any use of AI carries some risk. While we use AI to detect your pets and offer you insight about them, just be aware that the following may occur: False alarms and missed events: AI performance may be affected by environmental complexity (things like reflective surfaces and other things within your home), resulting in occasional detection... continue reading

Any use of AI carries some risk. While we use AI to detect your pets and offer you insight about them, just be aware that the following may occur: False alarms and missed events: AI performance may be affected by environmental complexity (things like reflective surfaces and other things within your home), resulting in occasional detection...

Is my data secure? Encrypted Transmission: All data sent from your device is encrypted using industry-standard protocols. - Secure Storage: Your information is protected with advanced encryption even after it reaches our servers. - Access Controls: Only authorized team members can access system data. Strict permissions are in place. - Ongoing Security Checks: We regularly perform audits and scans to... continue reading

Encrypted Transmission: All data sent from your device is encrypted using industry-standard protocols. - Secure Storage: Your information is protected with advanced encryption even after it reaches our servers. - Access Controls: Only authorized team members can access system data. Strict permissions are in place. - Ongoing Security Checks: We regularly perform audits and scans to...

When I created a profile for a third pet, Scout misidentified it as another pet and didn't allow me to add reference photos. How do I fix this? Here are a couple of things you can try: 1) Check the Recognition Gallery. If you see misidentified pets in the gallery, you can reassign them to your newly created pet profile. 2) Adjust Scout's Pet Recognition Sensitivity. Tap the settings icon in the top right corner of the home screen, then "Pet Recognition." Slide the... continue reading

Here are a couple of things you can try: 1) Check the Recognition Gallery. If you see misidentified pets in the gallery, you can reassign them to your newly created pet profile. 2) Adjust Scout's Pet Recognition Sensitivity. Tap the settings icon in the top right corner of the home screen, then "Pet Recognition." Slide the...

I have multiple Scout Smart Cameras and they each have a profile for the same pet. Why do you only answer my questions about one camera? Each of your Scout Smart Cameras has different settings and detects and captures different pet behaviors and videos. So when you ask me a question, I can only reply with information from a specific camera. continue reading

Each of your Scout Smart Cameras has different settings and detects and captures different pet behaviors and videos. So when you ask me a question, I can only reply with information from a specific camera.

Will my information be retained if I switch phones? You bet. All your records and settings are tied to your Petlibro app account, not your phone. If you change phones but log in with the same account, your subscription and cloud recordings will remain intact. continue reading

You bet. All your records and settings are tied to your Petlibro app account, not your phone. If you change phones but log in with the same account, your subscription and cloud recordings will remain intact.

If I have multiple Scout Smart Cameras, can I combine the behavior information and videos for my pet in the app? Unfortunately, this isn't currently supported. Each camera operates independently. But thanks for the idea! Your input helps us shape future features. continue reading

Unfortunately, this isn't currently supported. Each camera operates independently. But thanks for the idea! Your input helps us shape future features.

Can I upload recordings of my own voice to Scout? Unfortunately, this isn't currently supported. But you can use the 2-way audio to talk with your pets remotely or use a birdcall to capture their attention. And thanks for the idea! Your input helps us shape future features. continue reading

Unfortunately, this isn't currently supported. But you can use the 2-way audio to talk with your pets remotely or use a birdcall to capture their attention. And thanks for the idea! Your input helps us shape future features.

Can I connect multiple Scout Smart Cameras together? Unfortunately, this isn't currently supported. Each device operates independently. Even if multiple devices have profiles on the same pet, no recordings will be shared aside from their reference photos. continue reading

Unfortunately, this isn't currently supported. Each device operates independently. Even if multiple devices have profiles on the same pet, no recordings will be shared aside from their reference photos.

How do I control Scout via my voice with my smart home devices? Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features. continue reading

Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features.

How do I connect Scout to my smart home devices? Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features. continue reading

Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features.

How do I adjust Scout's speaker volume? Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features. continue reading

Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features.

How do I customize my pet's behavior labels? Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features. continue reading

Unfortunately, this feature isn't currently supported. But thanks for the idea! Your input helps us shape future features.

Why can't the people I share my Scout with see video playback and behavior videos? To ensure both your privacy and ease of use, only the primary user can view video playback and behavior videos. The people you invite to share your Scout can watch the livestream, view captured videos and photos. continue reading

To ensure both your privacy and ease of use, only the primary user can view video playback and behavior videos. The people you invite to share your Scout can watch the livestream, view captured videos and photos.

Can I share control of the camera with another user? Only the primary user on the account can control Scout's pan-and-tilt view and 2-way audio. The people you invite to share your Scout can watch the livestream, view captured videos and photos, and check the activity recaps, and get real-time alerts. continue reading

Only the primary user on the account can control Scout's pan-and-tilt view and 2-way audio. The people you invite to share your Scout can watch the livestream, view captured videos and photos, and check the activity recaps, and get real-time alerts.

When are the highlight videos updated? Highlight videos are generated between approximately 6 pm and 9 pm in your local time zone. continue reading

Highlight videos are generated between approximately 6 pm and 9 pm in your local time zone.

How can we help?